Refund policy
Return & Refund Policy
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help.
Return Window
You may request a return or exchange within 30 days of receiving your order. Requests submitted after this period will not be accepted.
Eligibility Requirements
To be eligible for a return, the following conditions must be met:
- The item must be unused and in its original condition
- The item must be in its original packaging with all accessories and components included
- Proof of purchase (order number or receipt) must be provided
Non-Returnable Items
The following items cannot be returned or exchanged:
- Items that have been used
- Items with physical damage caused by the customer
- Items returned without original packaging
How to Return
To initiate a return, please follow these steps:
- Contact our support team via email with your order number and reason for return
- Wait for confirmation and shipping instructions from our team
- Ship the item to the address provided
- Once we receive and inspect the item, we will process your refund
Refunds
Once your returned item is received and inspected, we will notify you of our decision. If approved, your refund will be credited to your original payment method within 5–10 business days.
Return Shipping Costs
Return shipping costs are the responsibility of the customer, except in cases where the item is defective or does not match the description.
Defective or Wrong Item
If you received a defective, damaged, or incorrect item, please contact us within 7 days of receiving your order. We will send you a free replacement or issue a full refund at no additional cost.
If you have any questions about your return, please contact our customer support team.